Refund & Reward Policy

Effective Date: March 31, 2025
Last Updated: March 31, 2025

This Refund & Reward Policy outlines how digital product purchases, Gold Points, lootbox rewards, and related services are handled on discover.games, operated by WHALEGG CORP..
By using our platform, you agree to the following terms.

1. Digital Product Refunds

All purchases on discover.games are final and non-refundable. This includes:

Game keys, gift cards, and crypto rewards that have been delivered
Mistaken purchases or incorrect account information provided by the user
Redeemed, expired, or lost rewards
Reward redemptions made using Gold Points

Please verify all details carefully before completing your purchase, as transactions are final and cannot be reversed.

2. Reward Delivery

Rewards may be delivered in the following ways:

Automatically, via email or in-platform message
Manually, typically within 1–3 business days

If a reward cannot be redeemed despite all details being correct, our team may contact the supplier to verify the key or item. This process may take additional time depending on the supplier’s response time. Users are responsible for checking their spam folders and ensuring the provided email is valid.

3. Out-of-Stock or Unavailable Rewards

If a selected or won reward is unavailable or out of stock, we may:

Replace it with an item of equal or greater value
Cancel the reward and refund the corresponding Gold Points or original payment

We will notify you of the resolution via your registered email or account notifications.

4. Gold Points

Gold Points are earned through quests and platform activity. They:

Have no cash value and cannot be exchanged for real money
Cannot be transferred or sold
Are forfeited upon account termination or suspension

We reserve the right to revoke or adjust Gold Points for suspected abuse, system errors, or changes to our platform.

5. Region Restrictions and User Responsibility

Some rewards (such as game keys or gift cards) may be region-locked. Users are responsible for:

Selecting the correct country or region before purchase or claim, and verifying that the reward is compatible with their game account or store region

If a user selects the wrong region and is unable to redeem the reward, it will be considered a user error and no refund or replacement will be provided. Although our team may review such cases, we cannot guarantee a replacement or refund.

6. Payment Review & Fraud Prevention

To protect against fraud, payments may be subject to review. We may:

Temporarily place the transaction on hold
Request additional information for verification
Cancel or refund the payment
Capture the payment only after review is complete

Suspicious behavior may result in account restrictions or suspension.

7. Identity Verification (KYC)

In certain cases, we may require users to complete identity verification (KYC) before:

Processing payments
Releasing high-value rewards
Investigating suspicious transactions

KYC may involve submitting government-issued identification or proof of payment. Refusal to complete KYC may result in delays, cancellations, or account suspension.

8. Contact Us

For questions or help with rewards or purchases, please contact us at:

WHALEGG CORP.
16192 Coastal Highway
Lewes, Delaware 19958
Email: [email protected]
Website: https://discover.games